Refund policy

Return & Refund Policy (Template)

1. Eligibility for Returns We accept returns within 14 days of the purchase date. To be eligible, the item must be unused, in its original packaging, and in the same condition as received.

2. Non‑Returnable Items Certain items cannot be returned, including:

• Perishable goods

• Custom or personalized items

• Clearance or final‑sale items

• Downloadable digital products

3. Proof of Purchase A receipt or order confirmation is required to complete any return.

4. Refunds Once your return is received and inspected, we will notify you of approval or denial.

• Approved refunds are issued to the original payment method within 3–7 business days.

• Shipping costs are non‑refundable.

5. Exchanges We replace items only if they are defective or damaged. To request an exchange, contact us before sending the item back.

6. Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

7. Damaged or Incorrect Items If you receive a damaged or wrong item, contact us within 48 hours with photos so we can resolve the issue quickly.

8. Contact Information For return or refund questions, reach out at: Email: pxpivxx@gmail.com

Optional Add‑Ons

Each option below is a Guided Link so you can instantly ask me to rewrite the policy in that style.

• Shorter version — if you want a quick, simple policy

• More professional tone — for business websites

• More casual tone — for small shops or social‑media sellers

• Stricter rules — if you want fewer returns

• More customer‑friendly — if you want to encourage trust

• Add store credit option

• Add warranty section